Policy
Account suspension and banned promotional strategies
What gets an active affiliate account suspended, what triggers a warning first, and how to appeal. If you have received a warning or a suspension notice, the section it cites is the section that applies.
How suspensions work
For categories that are recoverable (chargeback ratio, low-activity conversions, automated conversions) we issue a written warning first wherever possible, with a window to bring the account back into compliance.
For categories that are not recoverable (illegal content, confirmed brand impersonation) suspension is immediate. We do not pre-warn for those because doing so would expose the platform — and in some cases, end users — to ongoing harm.
Suspended accounts retain the right to appeal. Confirmed earnings already approved at the time of suspension are paid out on the normal NET-15 schedule unless the suspension is for fraud, in which case unpaid balances are forfeited.
Reasons accounts are suspended
1. Content not legal under USA or European standards
The same standard we apply at application time applies for the life of the account, and across every surface in your portfolio — not only the one disclosed when you applied. Any surface used to drive traffic to ourdream.ai must be:
- Age-verifiable — every performer is clearly an adult, with documentation available on request.
- Consensual — all depicted activity is between consenting adults; nothing on the surface frames non-consent as real.
- Sourced from a jurisdiction that enforces these standards — content from origins without enforced performer verification does not meet the bar.
Action: immediate suspension on confirmation, no warning. The suspension covers the entire account, not only the offending surface — operating a non-compliant property anywhere in your portfolio is grounds for portfolio-wide suspension. Not appealable for the source content. To re-engage, the non-compliant surface must be wound down or brought into line first.
2. Brand impersonation of ourdream.ai or other copyrighted brands
Affiliates may not operate properties that present themselves as, or could reasonably be mistaken for, ourdream.ai itself or any other copyrighted brand. The behaviours that trigger immediate suspension include:
- Typo domains built to capture mistyped traffic for ourdream.ai (e.g.
0urdream.ai,our-dream.ai,ourdreamai.app) or a comparable property impersonating another brand. - Social media accounts, marketplaces, or e-commerce stores that pretend to represent ourdream.ai — claiming to be official support, an official account, an official storefront, or an official model agency.
- Unauthorised use of ourdream.ai brand assets — logos, screenshots presented as your own, model imagery, or the trademarked name in a context that misleads users about the source.
- The same patterns applied to any other copyrighted brand whose name or assets you do not have permission to use.
Action: immediate suspension on confirmation, no warning. Suspension is portfolio-wide — operating a single impersonating property is grounds for suspending every affiliate account associated with you, regardless of which surfaces you originally registered. Unpaid balances may be forfeited if the suspension is for confirmed brand impersonation fraud. The path back is to take down or rename the impersonating property to a clearly distinct, non-impersonating brand of your own; clean, non-impersonating surfaces operated in parallel are not a workaround while the impersonating property is still live.
3. Chargeback ratio consistently above 1%
The threshold is a chargeback ratio of 1% of approved conversions. An account that breaches the threshold for a single isolated period is reviewed in context, not auto-suspended — short bursts caused by a single bad cohort are usually self-correcting. An account that consistently sits above 1% across multiple monthly windows triggers a written warning, then suspension if the trend continues.
Important: chargebacks are automatically removed from your Everflow dashboard balance when they are logged on our side. You do not need to manually reconcile them. The figure shown in your dashboard is already net of confirmed chargebacks.
Action: warning first; suspension only if the breach persists. Recoverable — clean ratio over the next monthly window restores the account to good standing.
4. High ratio of zero-activity or low-activity conversions
A conversion that signs up and then never engages with the product — never sends a chat, never returns, never even loads the dashboard — is not counted as a valid conversion. Across a normal mix of traffic this happens occasionally and is not a concern. When the ratio of zero/low-activity conversions to your total is unusually high, it indicates either incentivised traffic that is not disclosed, bot traffic, or sign-up farming, none of which we accept.
Action: warning first, with a window to identify the source and stop sending it. Persistent breaches lead to suspension. Genuine traffic that happens to convert poorly is not penalised — we are looking at behavioural patterns, not single conversions.
5. Automated account creation
Conversions created by scripted, headless, or otherwise automated sign-up flows are not counted as valid conversions under any circumstances. Detection is straightforward — sign-up fingerprinting flags the patterns reliably — and any conversion identified as automated is removed from your dashboard balance.
Action: a small number of automated sign-ups in a window is treated as a warning. A consistent pattern, or a single large incident, leads to suspension and forfeiture of unpaid balance for the affected period. This is one of the categories where we do not always warn first.
What to do if you have been warned or suspended
If you have a warning: the warning email names the category and the window you have to bring the account back into compliance. You do not need to reply — the next monthly review either clears the warning or escalates it. If you want context on why the threshold was hit, reply to the warning email.
If you have been suspended: email reception@ourdream.ai from the email address on the account with:
- Your affiliate ID and the suspension category cited in the notice.
- The specific evidence you would like reconsidered (e.g. the property our reviewer flagged is not the property you operate; the chargebacks were caused by a known platform-wide payment processor incident; the automated sign-ups originated from a traffic source you have since cut).
- What you have changed, if anything, to prevent recurrence.
Appeals are typically reviewed within five business days. Confirmed earnings approved before the suspension are paid on the normal NET-15 schedule unless the suspension is for confirmed fraud (brand impersonation, sustained automated sign-ups), in which case unpaid balances are forfeited.