Help Center

How can we help?

Direct answers to the questions partners ask most. Search, browse by where you are in the program, or run the diagnostic if something is broken.

Program status

All systems

Tracking · operational
Postbacks · operational
Payments · on schedule

Something not working? Run the diagnostic

Interactive decision tree for the four most common "why isn't this working" problems — clicks not tracking, conversions missing, wrong payout, conversion stuck pending.

Browse by where you are

Six stages, from your first login through scaling past 100 conversions.

Most-read answers

The four questions partners search for most.

Still stuck?

The Help Center covers what 95% of partners need. If you have worked through the relevant article and a real issue remains, email affiliate@ourdream.ai with the article you were following and what is still not working. Pink VIP gets a 48-hour SLA; Pro gets same-day priority via your account manager.

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